NEW YORK – October 12, 2010 – Verizon is offering a mobile My Verizon service to its customers, providing them a go-anywhere wireless alternative for accessing many account-management services from the myverizon.com site. These include certain FiOS TV features such as remote DVR programming, as well as access to e-mail and customer-service support. Smart phone users also get access to home voice mail and Caller ID logs.
The new service is available to any Verizon customer with an Internet-capable wireless phone or device and does not require downloading a separate mobile application. Customers simply register with their personal computer for an online account at myverizon.com and then access the site on-the-go with their mobile-phone browser. In addition to checking their Verizon.net e-mail accounts, customers can view and pay their Verizon bill, participate in Verizon forums and blogs and access Ask Verizon support services. FiOS TV customers also can check TV listings, remotely program their DVR and view video-on-demand titles. An online tour helps explain the versatility and functionality of the site.
Users of such smart phones as the DROID and who also have Verizon Call Assistant on their home phone service can use My Verizon to check voice mail and Caller ID logs. FiOS TV customers with smart phones can order pay-per-view titles to watch later on their TVs.
“We’re constantly innovating and developing technologies that create new ways for our customers to enjoy and manage their services across multiple devices, whether at home or on the go,” said Mark Studness, director of e-commerce for Verizon. “Mobile My Verizon gives our customers the added convenience of anytime, anywhere access to manage their Verizon account, read and respond to e-mail, control key FiOS TV features, and more.”
Once Verizon customers use their computer to create an online account at myverizon.com, they simply go to the site, using their mobile phone’s wireless browser*, and the service will automatically detect their mobile device. After it identifies the device being used, whether it’s a Smart Phone or a less-advanced-feature mobile phone, the service prompts the customer for My Verizon account log-in information and then provides a menu of service options.