Verizon Loses Customer Win Back Case

The U.S. Court of Appeals for the D.C. Circuit delivered the bad news to Verizon. The court agreed with an FCC decision which ruled against Verizon on their practice of trying to win back customers who initiate a switch to a Verizon competitor. The FCC ruled Verizon could not use number porting requests to initiate an attempt to keep that customer. It was a rare FCC ‘slap on the hand’ for a large incumbent ILEC like Verizon. They appealed the decision and lost. “We are pleased that the court reaffirmed the FCC decision that Verizon’s practices were illegal and harmful to consumers and competition,” said Sena Fitzmaurice, senior director corporate communications and government affairs of Comcast to Multichannel News.