Verizon FiOS led all broadband ISPs in just about every customer satisfaction category, according to a recent Computerworld reader survey. “Verizon FiOS cleaned up for a very simple reason — its customers are extremely happy about their connection speeds and reliability,” says Computerworld. Among cable broadband providers, Cox appears to have gotten the best rankings, consistently ranking behind FiOS, but ahead of other cable companies.
Verizon (and other telecom companies) could use the good survey news. Especially since the recent J.D. Power survey ranks cable companies ahead of telephone companies for telephone satisfaction. Perhaps the reason telecom companies didn’t do so well in their core business, is because they are so busy trying to build up their broadband and video businesses. Will FiOS TV lead traditional cable in video satisfaction?