Press Release

Memphis Customers Get New TV Service That Ranks Highest in Customer Satisfaction in J.D. Power and Associates Study

MEMPHIS, Tenn., Aug. 16 /PRNewswire-FirstCall/ — Memphis residents now have a new choice for their television and communications services, powered by the most advanced technology. AT&T* today announced the launch of AT&T U-verse(SM) services in parts of the Memphis metropolitan area, including AT&T U-verse TV, AT&T U-verse High Speed Internet and AT&T U-verse Voice. The services will be available for order beginning Monday, Aug. 17.

AT&T U-verse services, which are all delivered over AT&T’s advanced Internet Protocol (IP) network, offer a new alternative to cable and an unmatched experience for customers. AT&T U-verse brings together your U-verse TV, U-verse Internet, U-verse Voice and AT&T wireless services – all on one bill – with unique features that provide a new level of integration, convenience and control. AT&T U-verse TV ranked “Highest in Customer Satisfaction in the South Region,” according to the J.D. Power and Associates 2008 Residential Television Service Provider Satisfaction Study(SM).

“Today’s launch of AT&T U-verse reflects our commitment to make the significant investments to bring Tennessee consumers a new era of true video competition,” said Gregg Morton, president, AT&T Tennessee.

“We are thrilled to offer this innovative video choice to customers in the Memphis metropolitan area. As we celebrate this Memphis launch, I want to remember the contributions of the Tennessee General Assembly to open Tennessee’s video services marketplace to competition which is truly benefiting consumers. I would like to again thank Memphis area legislators including Speaker Emeritus Jimmy Naifeh, Senator Mark Norris, House Speaker Pro Tem Lois DeBerry, Chairman Ulysses Jones and the many others who supported competition and choice for consumers,” said Morton.

AT&T is introducing U-verse services in Tennessee thanks to The Competitive Cable and Video Services Act of 2008, HB 1421, signed into law by Gov. Bredesen on May 15, 2008. This legislation provides an environment that encourages new video providers, such as AT&T, to invest in Tennessee to compete against the incumbent cable providers and build the advanced broadband networks that will create jobs and fuel economic growth. On the first day that this new law became effective, AT&T filed its initial application for a state-issued certificate of franchise authority to offer video services in communities in Tennessee.

“Cable has been the only game in town for too long, and we’re excited to change that today in Memphis,” said Bryan Klamer, general manager-Home Solutions for AT&T Tennessee. “We know Memphis customers want a better choice to break free from cable, and AT&T U-verse is the answer. Using our IP platform, we can push updates seamlessly to our customers overnight and part of that U-verse experience is turning on your TV and finding something new to enjoy – at no extra charge.”

AT&T U-verse launched across the greater Nashville-area in December 2008.

“As Tennessee policymakers, our goal was to increase investment throughout the state and give consumers more choices and innovative new services,” said Senator Norris. “AT&T has been a great community citizen and the launch of AT&T U-verse also supports economic growth in Memphis.”

Original Release

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