Truvista Fiber has launched a new program designed to strengthen the company’s relationships with its customers.
“Our Connected Commitment reflects who we are as a local provider. We don’t just serve these communities; we’re part of them,” Truvista Chief Growth Officer Jeff Auman said in prepared statement.
“This program puts into words the actions our teams work hard to deliver every day, from dependable service and clear communication to real support our customers can trust. It’s how we continue to invest in the people and places we call home.”
The Truvista “Connected Commitment” program outlines the company’s promises for customer satisfaction:
- The commitment begins with a statement about the company’s values: “We’re proud to serve you locally. We live and work in this community too, and that connection matters to us.”
- Once the customer places the order, TruVista says it starts to work immediately and does “everything possible” to complete the installation quickly as possible.
- During the installation, TruVista promises to ensure that Wi-Fi coverage reaches every part of the home before the technician leaves
- Truvista promises to keep customers informed with clear updates by text or email, with bills that show all charges in a simple, easy-to-understand way.
- Truvista reiterated its support and service options, said they regularly review customers’ accounts for “opportunities to upgrade your speed,” and stated a commitment to “delivering high-quality service at a fair price.”
Telecompetitor asked Truvista what happens if a customer believes the company has not lived up to its commitment; no response was received.
Several other companies have rolled out similar commitments, including Charter’s Spectrum and Midco. The AT&T Guarantee, rolled out in January 2025, offers automatic bill credits for a full day of service for a network interruption of 20 minutes or longer to fiber customers or 60 minutes or longer to wireless customers.
