MEMPHIS, TN – American Roamer, the definitive source for wireless industry information, announced today that Time Warner Cable (TWC) Mobile Services has launched its CellMaps application. The customized application allows TWC to provide accurate, easily accessible and interactive Internet-based North American coverage maps for its mobile customers.
With the CellMaps application, TWC mobile customers can check service availability by using enhanced features such as a zoom function for local or regional views, including detailed street-level data; full click and drag navigation; and the ability to search for 3G and 4G service. TWC will also use the CellMaps application to assist with customer care, providing an easy to use tool for customer service representatives to query customer addresses and determine TWC coverage and available service offerings. The TWC coverage viewer is available at http://timewarnercable.cellmaps.com/viewer.html.
“The CellMaps coverage application is a great addition to our customer offerings at Time Warner Cable Mobile Services,” said Scott Taylor, Vice President, Mobile Operations, Time Warner Cable. “With CellMaps, our customers are now able to get the most up-to-date information on their mobile service availability, and our customer service personnel are equipped with an easy to use interactive tool to help them more quickly answer service inquiries.”
“American Roamer provides the most detailed, accurate coverage information available in the industry today. We are thrilled to provide our CellMaps application to Time Warner Cable Mobile Services’ customers,” said Ray Westbrook, Senior Vice President, American Roamer. “Our cutting-edge, interactive mapping platform answers the question ‘what coverage is available and where,’ and we are confident that TWC’s customers will be pleased to now have access to detailed coverage information.”
American Roamer has over twenty years of experience in the wireless industry, with products and solutions that have helped market-leading customers worldwide. For retailers, operators or other businesses relying on wireless technologies, the CellMaps viewer allows for easy custom display of coverage areas, and the application allows coverage updates to be generated quickly and simply. American Roamer’s solutions also help companies improve operational efficiencies by reducing customer service call times and volumes and decreasing costly onsite visits to remote monitoring locations.