Alpharetta, Georgia – August 2023 – GOCare, a SaaS provider of digital experience software, announced that Community Internet Providers (“CIP”) of Texas has partnered with GOCare to enhance their digital customer experience. CIP’s selected GOCare’s Messenger and Advanced Call Routing services which have a history of delivering customers self-help options and ensuring first contact resolution. CIP’s investment in GOCare Messenger will increase customer satisfaction while supporting their mission of providing clear communication and local customer service.
CIP recognizes consumer preference for mobile and non-verbal communications in their partnership with GOCare. GOCare Messenger is a cloud-based, fully integrated solution enabling proactive and interactive communications with the subscriber via their mobile device. GOCare delivers important account updates in advance of a customer inquiry such as network outages. Proactive notifications of service interruptions promote transparency consistent with our values and enhances customer satisfaction.
“We selected GOCare based on their reputation for rapidly deploying and consistent feedback that customers loved the solution and the team’s broadband industry experience,” stated Sheena Cannon, Director of Customer Service. “CIP operates in a highly competitive field. We know customers prefer self-help solutions over a phone call today. We believe that GOCare’s technology and the team’s understanding of our business will help CIP stand out in a crowded field of broadband providers,” concluded Cannon.
“CIP is successful because they are sensitive to their customers’ needs. Today’s customers are much more technically savvy and have higher expectations of their service providers.” stated Mike Roddy, CEO of GOCare. “GOCare client-partners experience better operating metrics like significantly reduced call volumes, higher appointment completions, faster collections, and lower churn by delivering a customer experience that is more than just words. We look forward to assisting the CIP team in delivering the best customer experience in the broadband industry” Mike concluded.
