MADISON, Wis. (Feb. 17, 2011)—Today, TDS Telecommunications Corp. (TDS) was recognized, at the J.D. Power and Associates Customer Service Roundtable in Las Vegas, as a J.D. Power 2011 Customer Service Champion—one of only 40 companies to have earned the distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Five key customer “touch points” were measured, including people, presentation, process, product, and price.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. The group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.
“We are honored to receive this award of distinction and to be included with an elite group of companies that share our focus on customer service excellence,” says Dave Wittwer, president and CEO of TDS Telecommunications Corp. “Providing outstanding customer service is an area of great focus for all of us here at TDS. We know providing award winning customer service is an everyday challenge, so our work here is not done. We remain committed to our goal of delighting each customer every time they interact with us.”