Lumen has added another contact center as a service (CCasS) offering for business customers to its portfolio of CCasS offerings. The new offering comes via a partnership with Talkdesk and is based on the Talkdesk CX Cloud. Lumen Solutions for…
UCaas
Business Market Bright Spot: UCaaS Forecast for Strong Growth
Unified communications as a service (UCaaS) could be a bright spot in the business market according to a UCaaS forecast from Future Market Insights. Researchers expect the market to grow at a compound annual rate (CAGR) of 14.5% between 2021…
With T-Mobile WFX, The ‘Un-Carrier’ Sinks its Teeth into Lucrative Enterprise Segment & Growing WFH Opportunity
Just when we were getting used to the WFH acronym for service provider work-from-home offerings, T-Mobile is offering a new one. T-Mobile WFX is a new offering that promotes a work-from-anywhere approach — and according to T-Mobile CEO Mike Sievert,…
Windstream Enterprise WE will Commitment Offers Credits for Less Than 100% Uptime
Windstream Enterprise (WE) has launched the WE will Commitment, a set of service commitments for enterprise and wholesale customers. Among other things, commitments include account credits for customers experiencing less than 100% uptime on business services. WE offers SD-WAN and…
