At-risk individuals will be able to text 988 to contact the National Suicide Prevention Lifeline as a result of a new FCC order, with the texting option to be fully supported by carriers by July 16, 2022. The Lifeline was…
Text Messaging
FCC to Consider Rulemaking on Robotexts
FCC Acting Chairwoman Jessica Rosenworcel has shared a proposed rulemaking with colleagues that could lead to a requirement that mobile carriers block illegal robotexts. The proposed initiative is a follow up to the FCC’s ongoing work against illegal robocalls. The…
RCS Inspired Messages by Google Gains a Big Win with AT&T
Google said that it is working with AT&T to make Messages by Google the default messaging app for all U.S. customers using Android operating system-based devices. The goal of the move, according to a Google blog post, is to accelerate…
FCC Seeks Comment on Texting to 988 Suicide Prevention Hotline
The FCC is looking to add texting capabilities to the 988 Suicide Prevention Hotline and has put out a notification requesting commentary. The 988 hotline number was established in 2020 as an alternative to a longer toll-free number to provide…
CTIA Report: 37 Trillion MBs in Mobile Data in 2019 Highlights 96-Fold Growth in Mobile Data Usage Since 2010
Mobile data usage is at least 96 times higher today than it was just 10 years ago, according to a new report about U.S. wireless industry growth from industry association CTIA. Annual mobile data consumption jumped from 388 billion megabytes…
AT&T Launches New Small Business Unlimited Plan
DALLAS, June 11, 2020 — As small businesses face historic economic challenges, connecting with customers, employees, and suppliers is crucial – and now, it’s even easier to do. AT&T now offers a new unlimited data, talk and text plan at…
Verizon Mobile and Internet Traffic Patterns May Indicate an Emerging New Normal
Verizon may be getting a sense of what the new normal is. In its latest update to internet and mobile traffic patterns, the carrier found that calls and texting have declined from peak pandemic levels and returned to the normal…
Cross Carrier Messaging Initiative, or CCMI, Targets Next-Generation Messaging
The four major wireless carriers have formed a joint venture to be known as the Cross Carrier Messaging Initiative, or CCMI, to provide what they characterize as a next-generation messaging service. The Cross Carrier Messaging Initiative (CCMI) from AT&T, Sprint,…
Demographic Communications Preferences: Survey Finds Surprisingly Positive Gen Z Attitudes on Phone Calls
People want to talk to people when they contact local businesses, according to a demographic communications preferences study commissioned by phone technology provider Ooma and conducted by Sapio Research. The survey focused on four age groups: Baby Boomer (55 to…
CTIA: Mobile Data Usage Increased 82% in 2018
Americans last year used 82% more mobile data than they did during 2017, according to mobile data usage findings from the CTIA’s 2019 Annual Wireless Industry Survey. Usage was up across almost every metric, according to the press release. “Americans…
Sprint Smart Messaging Brings Artificial Intelligence-Powered Texting Service To Business
OVERLAND PARK, Kan., March 5, 2019 /PRNewswire/ — Sprint (NYSE: S) today announced the launch of Sprint Smart Messaging, a solution to help businesses communicate with their customers through an Artificial Intelligence (AI) text messaging system. Powered by NumberAI, Sprint Smart Messaging responds to customers…
FCC Proposes Further Action Against Spoofing, Highlights Robocall Enforcement Actions Including $245M in Fines
The FCC’s first ever report on illegal robocalls, including spoofed robocalls, revealed that since 2010 the agency has proposed or imposed money forfeitures of $245,923,500 against violators or apparent violators of the Truth in Caller ID Act or the Telephone…
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