Large companies increasingly are happy with their wireless service, but very small business customers have a lower level of satisfaction, according to The J.D. Power 2019 U.S. Business Wireless Satisfaction Study. Overall, T-Mobile scored well. It ranked highest (868 out…
Verizon ranked highest in the six regions covered by J.D. Power in its most recent quality test. Indeed, if not for U.S. Cellular, the carrier came very close to making a clean sweep in the “J.D. Power 2019 U.S. Wireless…
Though many consumers have switched exclusively to mobile phones, landlines remain critical for numerous businesses. Yet there is a growing satisfaction gap between large business customers and small business customers, according to a new business telecom satisfaction report from J.D….
T-Mobile offers the highest level of customer care among major wireless carriers, according to J.D. Power. The average T-Mobile customer care rating was 833 on a 1,000-point scale. It was followed by Verizon Wireless (812) and AT&T (799). The segment…
The quality of wireless service an individual gets is highly influenced by where he or she is, according to cellular network performance study from J.D. Power. The firm found that problems are growing in the northeast, Mid-Atlantic and north central…
Home security satisfaction has increased, thanks to integration with Internet-connected smart home technology, according to a study from J.D. Power. The J.D. Power 2018 Home Security Satisfaction Study found that overall customer satisfaction with home security systems is 834 on…
Business customers who have an assigned representative to take care of their needs have “vastly” higher satisfaction rates than those who call a general help line, according to a new wireless business customer satisfaction survey from J.D. Power. “When customers…
Residential wireline companies are communicating with their customers more effectively and increasing their levels of satisfaction, according to telecom service satisfaction research from J.D. Power. This is leading to higher satisfaction levels. “It is clear wireline companies are putting the…
The availability of non-carrier online and in-store purchasing options is complicating the sales process for wireless carriers, according to a couple of new wireless customer satisfaction studies from J.D. Power. The studies are J.D. Power 2018 U.S. Wireless Purchase Experience…
July 26, 2018 — MILWAUKEE–(BUSINESS WIRE)–For the fifth time in a row and 21st time since 20061, U.S. Cellular® (NYSE: USM) is the top ranked wireless carrier in J.D. Power’s Wireless Network Quality Performance Study. The national wireless carrier was ranked #1 in the…
Business wireline users tend to have high satisfaction with their service as long as they can get helpful information and consistent communications, according to a new business telecom satisfaction report from J.D. Power. J.D. Power examined satisfaction across the following…
February 15, 2018 — BELLEVUE, Wash.–(BUSINESS WIRE)–J.D. Power today announced that T-Mobile and MetroPCS (NASDAQ: TMUS) topped the lists of the 2018 J.D. Power U.S. Wireless Purchase Experience Studies for full-service and non-contract providers, respectively. T-Mobile swept every category in the full-service study, including…
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