Embarq announced that customers who call their customer service center during business hours will “now be greeted by a live person instead of the usual automated system most companies use today.” Hallelujah. While I applaud Embarq for making this move,…
Consolidation among telephone companies continues with the announcement by CenturyTel of their pending acquisition of Embarq. CenturyTel will buy Embarq in an all stock transaction valued at $11.6 billion, including the assumption of $5.8 billion of Embarq debt. Based on…
Embarq announced the launch of an Embarq YouTube channel, which will feature instructional videos for Embarq services. Embarq says the strategy will “bring customer service to the customer.” As of this posting, the Embarq channel had 17 instructional videos for…
AT&T announced the launch of Home Manager, “an innovative home phone that combines access to Internet content and popular wireless phone applications with traditional home phone service.” Home Manager looks like a “fourth screen” strategy, where the home phone “screen”…
Embarq announced the launch of EMBARQ Call Screening, which allows customers to listen to incoming voicemails in progress, and “break in” if they so choose. “In addition to the convenient services to which our voicemail customers already have access, such…
Embarq is launching a hosted IP services platform branded as Smart IP Enterprise. The service will offer “dedicated Internet access, local and long distance voice service, and IP-enabled call management features, including incoming call routing, simultaneous ring to wireline and…
Embarq announced the launch of virtual private networks (VPNs) utilizing multiprotocol label switching (MPLS). MPLS VPNs can be used to deliver virtually any type of network traffic. Embarq’s new MPLS VPN service provides network management with in-network routing, offering security…
Embarq has decided that its wireless partnership with former corporate parent Sprint is no longer attractive. Embarq was hoping to gain 1 million wireless customers and has only achieved 112K to date. They’ve essentially decided to let the wireless business…
Embarq announced the launch of eGo, which attempts to bridge the value of broadband service with the ubiquity of home telephone service. It’s a continuation of a broad Embarq strategy to incrementally add value to traditional home telephone service, making…
Embarq and OnePartner announced a
Embarq announced the availability of a new online video store, available through their myembarq.com web portal. The broadband video on demand store will offer more than 5,000 movies, 5,000 music videos and 2,000 TV shows that can be rented on…
Embarq announced that they will become a reseller of HughesNet, a broadband satellite service of Hughes Network Systems. Embarq intends to target business customers with the broadband satellite service. They will offer download speeds ranging from 700 Kbps to 2Mbps…
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