by Pivot
Tag: Devices
Rise of Connected Devices Has Significant Customer Service and Experience Implications
At a time when organizations are looking to trim costs for customer service, the rise of connected devices should compel a fresh look at customer service
Mobile Commerce Research: Nearly 1 in 4 Make Mobile Purchases Weekly
Mobile commerce research from IAB offers insight into mobile shopping, mobile wallets, and the impact of social media on mobile commerce
Show Dumping Research: 37% Have Stopped Watching a Favorite Show
Show dumping research from TiVo found that pay TV and OTT video subscribers are frustrated with the difficulty of finding programming.
Wearable Device Shipments: A Tale of Two Markets – IDC
Wearable device shipments increased 26% between second quarter 2015 and 2Q16, even though sales of Apple devices dropped 56.7% during that period.
ComScore: Smartphone Online Time Exceeds All Other Devices Combined
Smartphone online time now exceeds PCs and tablets combined accoding to market research from comScore. Nearly ubiquitous access from 4G LTE and …
One-Quarter of Total OTT Video Subscriptions Driven by Connected Apps
Hulu benefited the most from the trend of connected device apps driving OTT video engagement. More than 25% of total OTT video subscriptions …