by Pivot
Tag: CX
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Communication Tools: Better CX and a Competitive Edge for Broadband Providers
When communications are integrated with billing and subscriber management platforms, each broadband customer touchpoint is tracked and stored.
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Remote Support Technology Transforms the Broadband Customer Experience
The integration of video-based remote support tools represents a critical shift in how broadband providers can approach customer service.
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Tennessee Co-operative Modernizes Customer Care System
Highland Telephone Cooperative is transforming customer care with GOCare’s digital platform, offering smarter, faster, and more responsive support.
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T-Mobile Wins Two of Four Categories in New J.D. Power Satisfaction Study
The J.D. Power U.S. Wireless Carrier Satisfaction Study found T-Mobile tops in the mobile operator postpaid category, followed by Verizon.
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When Door-to-Door Sales Go Wrong, and How to Make Them Go Right: Interview
How do you ensure door-to-door sales representatives behave, do the job they are hired to do, and represent your company well?
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Mid-Rivers Communications to Implement GOCare Customer Experience Tools
GOCare will be integrated into Mid-Rivers’ operations platforms, including NISC billing system, Calix cloud tools, and TalkDesk voice/UCaaS platform.