by Pivot
Tag: CX
-
Online bill pay is the norm, even with older customers: Rural Susbcriber Study
Innovative Systems’ Rural Subscriber Study found that only 51% of rural broadband subscribers are currently enrolled in paperless billing.
-
ACSI study sees a lot of customer satisfaction
The ACSI study found that customer satisfaction increased year-over-year across all internet-related categories.
-
Truvista Fiber unveils customer commitment program
The Truvista Fiber “Connected Commitment” program outlines the company’s promises for customer satisfaction.
-
AT&T offers unlimited plan combining home internet and wireless
The company said its new AT&T OneConnect service offers a five-minute signup for AT&T wireless + 1 Gig fiber internet.
-
Home internet costs up, consumers hate hidden fees: Report
The report said 67% of respondents switched or considered switching internet providers when faced with hidden fees or unexpected charges.
-
Why Wi-Fi 7 is critical for the customer experience of the future: Fidium interview
Fidium announced the launch of 5 Gig and 8 Gig speeds with Wi-Fi 7, which will be available in some of the company’s markets next month.
