Verizon has launched a new service, Digital CX which uses artificial intelligence (AI) to aid large businesses to improve customer interactions. According to the carrier, Verizon Digital CX gives businesses the ability to deliver personalized experiences to customers based on…
T-Mobile has rolled out a new service, T-Mobile for Business Help Desk, designed to save some of the expense of IT support. Interestingly, it’s not focused on tech support for wireless devices. The service will cost users $40 a month….
T-Mobile aims to enhance the customer experience (CX) with a series of new moves, including a new Team of Experts deal. The ‘Un-carrier’ also announced a partnership with Live Nation involving tickets to music and other events. And a T-Mobile…
Verizon today closed its acquisition of Moment, a New York-based design and strategy firm founded in 2002. Verizon Moment plans include having former Moment employees join Verizon’s growing in-house design team and be responsible for creating end-to-end Verizon customer experiences…
More than one-third of U.S. adults have problems setting up or operating connected devices, according to research from iQor, a managed service provider focused on customer support. The survey says that consumers take more than eight steps to resolve technical…
The speedier the problem resolution, the higher the wireless customer satisfaction. That was a key takeaway from new J.D. Power wireless satisfaction research. The two related studies are J.D. Power 2017 U.S. Wireless Customer Care Full-Service Performance Study—Volume 2 and…
Sending personnel to people’s homes – truck rolls – is a major expense to broadband and video providers. In addition to costs, other challenges are growing steeper as consumers become more mobile and their habits more unpredictable, according to results…
Amazon Web Services (AWS) is taking its in-house customer contact center platform public – not via an IPO of shares, but by offering a branded, turnkey self-service cloud services platform that companies can set up easily, as well as pay…
A survey about attitudes toward connected devices conducted by IDC found a considerable lack of knowledge on the part of users about their devices. Less than one-third of respondents (31%) believe they’re taking full advantage of their connected devices, including…
Contact center satisfaction has worsened over the last two years despite investments in new customer engagement channels, according to new market research released by BoldChat. Furthermore, there’s a wide, global gap in perceptions of customer service quality between contact center…
August 03, 2016 — PHILADELPHIA–(BUSINESS WIRE)–Comcast announces a new payment option for customers who prefer to pay their TV, Internet or phone bills with cash. Through a partnership with PayNearMe, Comcast has launched a new feature on the XFINITY My…
Comcast is facing a consumer protection lawsuit in the state of Washington that could cost the company up to $100 million or more. The Comcast consumer protection lawsuit accuses the company of more than 1.8 million violations of the state’s…
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