by Pivot
Tag: Customer Satisfaction
Report: Broadband Churn Factors Do Not Include Low Satisfaction
A broadband satisfaction survey from Incognito found that broadband churn factors may not be as easily identified as one would think
Cost of Poor Customer Service: $1.6 Trillion, Accenture Says
The cost of poor customer service is driven in large part by dissatisfaction with digital customer service systems. People are looking for human contact.
Netflix Pay TV Partnerships Seen As Double-Edged Sword
Netflix pay TV partnerships have minimal impact on pay TV provider revenues, but help increase customer satisfaction, according to IHS Technology.
J.D. Power: T-Mobile Tops on Wireless Satisfaction
Wireless satisfaction scores rose for customers contacting carriers via self-service methods. Millennials were more satisfied with online contact thanÂ
NTCA Rural Wireless Survey: Are Competitive Pressures Lessening?
The 2015 NTCA Rural Wireless Survey found carriers less concerned about handset availability, obtaining roaming agreements and obtaining spectrum, but more
Telemedicine Satisfaction Survey: 78% Would Use It Again
A telemedicine satisfaction survey conducted by the University of Missouri about a statewide offering found that 83% of patients said they received skilled care.