Broadband network hardware and software provider DZS will integrate the Plume software platform into its equipment to launch DZS Xperience. It’s the latest partnership to leverage the Plume platform in an attempt to improve the in-home and in-business broadband experience….
Electronics retailer Best Buy is launching a membership subscription service, Totaltech, that offers unlimited in-home and virtual technology tech support. The service is offered nationwide, and available to anyone, regardless of where they purchased technology products or services. Priced at…
Frontier Communications hopes to improve customers’ online experiences through a multi-year partnership with Red Digital, a division of Red Ventures, designed to build a “digital-first” customer experience Red Digital, an AI-powered marketing solutions business within Red Ventures, will build a…
June 23, 2020 — HUNTSVILLE, Ala.–(BUSINESS WIRE)–ADTRAN®, Inc., (NASDAQ:ADTN), a leading provider of next-generation innovative fiber and fiber extension broadband access solutions, today announced that through its Enabling Communities, Connecting Lives program, Franklin Telephone Company Inc. (Franklin Telephone) has selected its Mosaic Customer…
For many fixed wireless broadband service providers, each day can be a challenge to provide the most reliable and efficient service while balancing the expectations of the customer. While wireless carriers focus largely on delivering the broadband services to the…
Self-service channels are rapidly becoming the first choice for many telecom customers when they experience technical difficulties, according to new telecom customer care research from J.D. Power. Digital self-service tools are of growing importance, the research highlights. The J.D. Power…
Wireless Carriers are doing a much better job in meeting customer satisfaction needs due to their investments in unassisted customer care channels, according to a new report from J.D. Power. In its 2020 U.S. Wireless Customer Care Full-Service Performance Study,…
Over the past few years, Calix as a company has been shifting its focus, from that of a hardware-centric broadband equipment supplier, to that of a software-centric platform and systems provider. Calix of course isn’t the only firm attempting this…
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