T-Mobile won all five experience awards in Opensignal’s January report, while Verizon showed continued strength in 5G.
Key findings of the report include:
Overall experience: T-Mobile won in five “overall experience” categories, which are video experience, live video experience, games experience, download speed experience, and upload speed experience.
5G: Verizon won in four of five categories: 5G video experience, 5G live video experience, 5G games experience, and 5G upload speed. The other subcategory — 5G download speed — was won by T-Mobile.
Coverage: The report showed T-Mobile winning the 5G coverage experience and in 5G availability. Verizon won in the coverage experience subgroup and 5G availability. AT&T was tops in availability.
Consistency: T-Mobile and Verizon tied in reliability experience, and T-Mobile won in the consistent quality category.
The report provides many measures. Perhaps the broadest is “overall experience,” which was subdivided into five categories:
- Video experience: T-Mobile scored 63.8 (on a scale of 100) in the report, beating Verizon (61.1) and AT&T (60.8).
- Live video experience: T-Mobile (65.8), AT&T (64.3), and Verizon (63.3).
- Games experience: T-Mobile (71.6), Verizon (68.7), and AT&T (63.4).
- Download speed experience, in Mbps: T-Mobile (158.5 Mbps), AT&T (53.3 Mbps), and Verizon (46.0 Mbps).
- Upload speed experience, in Mbps: T-Mobile (14.3 Mbps), Verizon (8.4 Mbps), and AT&T (6.6 Mbps).
The overall picture painted by Opensignal — which analyzes mobile and broadband user experience on major networks worldwide by collecting billions of measurements daily from more than 100 million devices — is stability.
“…(T)here has been no movement on the awards table when it comes to winners — although the gap between first and second place has shrunk for a few metrics, such as overall Video Experience,” the report says.
The report found that “T-Mobile remains the most awarded operator and once again takes home all five overall experiential awards. Verizon continues to claim all but one award relating to 5G experience and AT&T holds on to its singular win for Availability.”
T-Mobile did well in reports by two other firms during the past several months.
The J.D. Power 2024 U.S. Business Wireless Satisfaction Study, released in October, found that T-Mobile was found the carrier with best price for the services received by small and large businesses. Verizon was top-rated for medium-sized businesses.
In July, T-Mobile earned the titles of “Fastest Mobile Network,” “Most Consistent Network,” and “Top Rated Mobile Network” in Ookla’s Speedtest Connectivity Report for January through June.
