Last week, Segra unveiled a new unified cloud communications platform called SkyVoice, which was immediately available to business customers across the company’s service footprint.
Segra’s cloud-based SkyVoice platform provides a single environment for voice, collaboration, and contact center capabilities. The company’s announcement said SkyVoice will help teams connect and collaborate, enabling users to access the platform whether they’re in the office or remote through integrated desktop and mobile apps.
By moving communications to the cloud, businesses can better adapt as needs change due to the reduced reliance on legacy hardware and separate communications tools, Segra said. Additionally, cloud-based communications help limit needed hardware upgrades, saving users money.
The Segra SkyVoice platform supports direct integration with Salesforce, Microsoft Teams, Zendesk, NetSuite, and HubSpot to help enterprises connect their communications into existing workflows and customer systems. Segra’s fiber infrastructure is designed to provide customers with low-latency, clear voice quality, few signal interruptions, and additional advantages compared to non-fiber options.
“Businesses are trying to manage more communication channels than ever, but many are still doing it across disconnected systems,” Justin Brinker, Segra senior vice president, strategic technology solutions, said in a prepared statement about SkyVoice.
“SkyVoice brings those functions together in one environment, making it easier to manage voice, collaboration and customer interactions while giving businesses the reliability and visibility they need to operate efficiently.”
In 2024, Segra strengthened its network by merging with Unite Private Networks (UPN). At the time of the merger, the combined company served more than 20,000 connected customer locations in 24 states across 44,000 fiber-route miles. That year, Segra also acquired Everstream’s fiber network in the St. Louis metropolitan area.
Segra was acquired by Cox Communications in 2021. At the time, Segra featured a 30,000-mile fiber network, more than 10,000 towers, and nine data centers.
