Verizon and AT&T offer consumers the best mobile service experience, according to a new report from OpenSignal.
Based on OpenSignal’s research, Verizon was the company offering consumers the best video experience and was best for 4G availability (95.5%). AT&T offered the best download speed and was tied with T-Mobile for Voice App Experience.
The OpenSignal bi-annual report analyzed the experience of the company’s active U.S. user base of more than 1.6 million unique devices, spanning early adopter 5G through 3G, across the four nationwide operators (AT&T, Sprint, T-Mobile, Verizon) between Sept. 16 and Dec.14.
Best Mobile Service Report
According to OpenSignal, AT&T has made substantial investments in 4G LTE Advanced Pro technologies, carrier aggregation and 4×4 MIMO, which helped explain the improved experience. The investment could also help explain improved latency for the carrier. OpenSignal AT&T users had 49.7 ms latency, making the carrier the first U.S. operator to fall below the 50 ms latency threshold.
“There is a lot of talk about the 5G revolution coming, but we shouldn’t lose sight of the mobile evolution we’re currently in the midst of,” said Brendan Gill, CEO of OpenSignal, in a prepared statement. “U.S. operators are investing across the board to improve the consumer experience, and that investment is paying off in faster speeds, lower latency and better video experiences. That’s good news for subscribers, whether they’re trying 5G or still on 4G which continues to carry the vast majority of traffic for the majority of Americans.”
The best mobile service report also found consumers enjoying improved video experiences. This is critical due to the increased demand for video over wireless networks. Video accounted for an estimated 60% of traffic on mobile networks in 2019 and will make up 75% of traffic on mobile networks by 2025.
The OpenSignal best mobile service report is the latest example of a wide range of mobile service research that the organization has conducted.