(Cincinnati and Waynesboro, Virginia; October 15, 2009) – – Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has successfully implemented its enhanced Real-Time Convergent Charging Solution with NTELOS, a leading regional provider of wireless and wireline communications services to consumers and businesses.
NTELOS is the first North American client to benefit from the recently enhanced Convergys solution, which boasts improved scalability, reliability, and speed-to-market for communications service providers in their delivery of real-time services to their subscribers.
Increasing price competition for prepaid subscribers is leading to revenue erosion and subscriber churn among telecommunications providers. Convergys’ Real-Time Convergent Charging Solution enables providers to respond quickly to competition thanks to a flexible charging environment that enables the creation of compelling, fast-to-market service bundles and promotions targeting the most desirable prepaid subscribers.
NTELOS is using the convergent charging solution for real-time Intelligent Network call control, rating and charging, balance management, and customer care for its prepaid customer base. Convergys provides platform hosting and management of the solution for NTELOS in a service bureau environment.
“Convergys’ ability to deliver on schedule its highly flexible, pre-integrated prepaid charging solution to NTELOS is a testament both to its people and its solutions, which are designed for easy integration into an existing BSS/OSS platform,” said Frank Guido, President, NTELOS wireless. “NTELOS is already benefitting from the solution’s flexible rating capabilities and real-time service control and providing the advanced services that excite our subscribers.”
“Convergys’ Real-Time Convergent Charging Solution provides the true convergence of payment and service that has rapidly emerged as a must for providers to differentiate their offerings and attract and retain high value subscribers,” said Bob Lento, President, Information Management, for Convergys. “With real-time convergent charging powered by Convergys, NTELOS is delivering the advanced voice, data, and content services that drive sustained customer loyalty.”
Convergys Smart BSS Solutions are designed to deliver comprehensive support for convergent services, enabling real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports six of Fortune’s Top 10 communications companies.