Nokia is integrating agentic AI capabilities into its Altiplano, Corteca, and Broadband Easy platforms. The goal is to enhance, modernize, and reduce costs in the design, planning, rollout, and ongoing operations of home and broadband networks.
The new capabilities are based on insights and experience from more than 600 million deployed broadband lines, the company said.
The goal is to drive productivity and boost end user experience across customer care, network engineering and operations, and field force teams.
Nokia says that the expanded agentic AI capabilities will provide:
- Conversational interfaces to give technicians and support teams instant access to product knowledge.
- Text, voice, and image guidance to field technicians during surveys and installations. Computer vision technology will help validate work quality and build a live digital twin of the fiber network.
- Diagnostics to detect degradations and prevent outages to give frontline support teams more operational precision and analytical depth.
- Troubleshooting agents to improve root cause analysis and speed remediation across home and access networks. The AI will use advanced reasoning to pinpoint faults faster, reduce ticket volume, and increase first-call resolution rates.
“AI makes your end-users less likely to churn, your engineering and help desk teams more productive, and your field teams connect more homes more quickly,” Sandy Motley, Nokia’s President Fixed Networks, said in a press release.
“Nokia’s agentic AI puts 600+ million lines worth of broadband experience at the fingertips of every field technician, helpdesk agent, and network engineer – and solves problems before the customer is even aware. We’re fundamentally changing how home and broadband networks are deployed and run.”
Agentic AI is growing rapidly. Last October, a report from Protiviti said that 68% of organizations report that they will have integrated autonomous or semi-autonomous AI agents into their core operations by 2026.
In February, T-Mobile launched its first agentic AI platform built into a wireless network: T-Mobile’s Live Translation, a network-integrated service that provides real-time translation in more than 50 languages during phone calls.
