Lake Saint Louis, Missouri – September 18, 2023 – Together, National Information Solutions Cooperative (NISC) and Calix proudly announce the expansion of their partnership to significantly expand the roadmap of integrated cloud-based tools. It will revolutionize the way broadband service providers (BSPs) interact with their subscribers. This expansion of the strategic collaboration with Calix marks a significant milestone in the NISC mission to simplify the subscriber experience from start to finish—covering every aspect from subscriber service awareness to troubleshooting, billing, and marketing campaigns.
These innovative, integrated workflows will bring profound benefits to the world of broadband service provisioning:
- API integration between NISC’s Service solution for billing and customer care and the Calix platform gives BSPs a holistic view into the entire subscriber and managed services lifecycle. The expanded API integration between NISC and Calix will provide their joint BSP customers with comprehensive insights into the subscriber experience. Plus, it will give them access to optimized workflows for their support, operations, and marketing professionals.
- Expanded NISC Service solution and Calix Support Cloud integration makes customer support seamless and efficient. The new integrated dashboard enables customer support representatives (CSRs) to see everything they need about the subscriber experience—delivering insights that will help them solve issues immediately. Not only does this provide a fully streamlined, enhanced, and efficient experience for CSRs, it also creates a tailored, first-class support experience for subscribers.
- Calix Marketing Cloud’s subscriber insights integrated with NISC Marketing solution’s robust campaign engine results in personalized, effective broadband marketing campaigns. Today, NISC’s Marketing solution provides comprehensive campaign management coupled tightly with multi-channel customer messaging platforms, ranging from SMS, email, IVR, push notifications and even personalized paper bills. Complimentary to this, Calix Marketing Cloud provides built-in intelligence that enables BSPs to identify and engage with highly segmented subscribers. These combined capabilities result in the most integrated and personalized broadband marketing solution available to joint customers.
“This expanded collaboration with Calix underscores our commitment to delivering unparalleled value to our broadband service provider Members,” said Doug Remboldt, president and CEO of NISC. “By seamlessly integrating our software solutions, we are empowering our Members to operate more efficiently, resolve issues more rapidly, and engage with their subscribers in a more personalized and impactful way.”
“NISC is a market leader for both broadband and utility providers,” said Michael Weening, president and CEO of Calix. “Many of our joint customers want integrated solutions that make it simple for them to realize the benefits of our shared innovation roadmap. Our teams have leveraged customer input to collaborate and align so we can deliver shared innovation that intensifies the impact of their marketing, support, and operations. This effort represents a significant step forward for our joint customers. We look forward to harnessing NISC and Calix innovation to help them simplify their business, excite their subscribers, and grow so they can deliver incredible value for the communities they serve.”
Joint customers can learn more about how this roadmap will benefit them at nisc.coop or calix.com.