February 08, 2017 — PLEASANTON, Calif.–(BUSINESS WIRE)–MegaPath, a leading provider of voice, data, security, and cloud services in North America, announced it now provides 100% U.S.-based technical support for its entire product line. The company completed the final step of its U.S. support strategy today by successfully transitioning Tier 1 Technical Support for its Internet Access portfolio to its DC-Metro (Herndon, VA) and Seattle corporate offices.
Moving technical support entirely to the U.S. enhances the value customers receive from MegaPath’s comprehensive product set, which includes Business VoIP, Unified Communications, Cloud IT, and Managed Network & Security services. In preparation for today’s change, the company increased its U.S. support staff by 30 percent over the last quarter.
“MegaPath is committed to delivering the highest levels of customer satisfaction and loyalty,” said Mike Perusse, Executive Vice President of Operations and Chief Technology Officer, MegaPath. “Our U.S. technical support staff has long achieved industry-leading satisfaction scores and we wanted to extend that high level of service to every customer across every product line. We created dozens of jobs and provided extensive training in preparation for today’s final handoff, and we are confident our customers will benefit from a cohesive support team working alongside other MegaPath employees and within the communities we service.”
MegaPath’s helpful and knowledgeable technical support team is trained to resolve issues fast—24/7/365. This round-the-clock assistance is available via phone, chat and online through the MegaPath Customer Portal. For more information on MegaPath’s products and support, visit www.megapath.com.