Verizon Wireless finished highest in all six regions in the J.D. Power 2023 U.S. Wireless Network Quality Performance Study—Volume 2, the research firm said today.

The carrier had the fewest network quality problems per 100 connections (PP100) in call quality; messaging quality; and data quality in the Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West regions.

The ranking is based on responses from 26,215 wireless customers from the six regions. The study examines customers’ experience with network quality for wireless calls as well as the network performance of tablets and mobile broadband devices.

 The study was conducted from January through June 2023.

 “The performance of wireless network operators has set expectations high,” Ian Greenblatt, J. D. Power managing director of technology, media and telecom, said in a prepared statement about the Verizon wireless quality news. “Today’s wireless customers expect their phones to work perfectly every time. Carriers increasingly fulfill those expectations of network quality and reliability, so call-related problems, dropped calls and bad connections are that much more frustrating to customers, and those problems substantially affect satisfaction.”

The J.D. Power news today follows another “win” for Verizon in a previous J.D. Power study. In the earlier study, Verizon had the highest satisfaction for mobile performance in large parts of the U.S.

The research firm said that people’s overall satisfaction with their wireless carriers had increased, even though increased use of their phones has caused them to experience more problems with their carriers.

Perhaps those problems were offset by the fact that customers said their providers were more reliable for streaming music and videos and for email and apps than in the past. Users also increasingly were finding that their smartphone data was faster than expected.

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