tablet_touch_screenDriven by the rapid rise of mobile devices, mobile broadband networks and business apps, the benefits of unified communications (UC) are now at a stage where they decidedly outweigh the barriers, according to a new report from Infonetics Research.

“Mobility was again a key trend running through our UC survey. More businesses are embracing BYOD and also outfitting employees with company-issued smartphones and tablets. This, in turn, is driving requirements to extend UC applications to these devices,” Diane Myers, Infonetics’ principal analyst for VoIP, UC and IMS, was quoted in a press release.

Eighty-eight percent of respondents to a survey conducted for Infonetics’, “2014 UC Cloud and On-Premises Strategies and Vendor Leadership: North American Enterprise Survey” said they intend to add video conferencing within their organization’s UC platforms. Other highlights of Infonetics latest report include:

Advertisement

  • According to enterprises surveyed, the #1 factor driving cloud UC adoption is cost
  • E-mail is the most common UC application deployed in the cloud (private or public) today by survey participants, followed closely by instant messaging, voice, conferencing, and collaboration
  • When asked who they consider to be the top 3 suppliers for on-premises and cloud UC products and services, enterprises most often named Cisco, Microsoft, and IBM
  • Qualities businesses most often look for when choosing a hosted provider include a high level of service support, QoS guarantees, and security.

“The barriers to adoption no longer outweigh the benefits of unified communications (UC), and as a result there are fewer and fewer businesses not utilizing UC,” Myers added. “Enterprises have a number of choices, from traditional premises-based solutions to a variety of cloud capabilities. This makes for a fragmented market for businesses to wade through, but it also provides options to best fit a wide swath of requirements.”

Image courtesy of flickr user Old Shoe Woman.

Join the Conversation

Leave a Reply

Your email address will not be published.

Don’t Miss Any of Our Content

What’s happening with broadband and why is it important? Find out by subscribing to Telecompetitor’s newsletter today.

You have Successfully Subscribed!