Metamora, IL – Oct 15, 2012 – Citing a polished product and commitment to new feature development, MTCO has chosen Innovative Systems as their new IPTV middleware provider.
According to Brian Kettman, CTO for this Northeastern Illinois Telco, “As we have been converting customers over to the new APMAX middleware some of them were actually considering dropping us due to functionality issues, mainly DVR related, after seeing the difference, we were able to retain a
number of customers that we would have likely lost.”
Like many rural telecoms, MTCO serves a lot of folks from the older generations and according to Kettman these customers have really appreciated being able to resize their program guides to a larger, easier to read size. Another feature that has stood out is the Weather App which allows them to have
on screen access to forecasts, current conditions and radar.
From the subscriber management side Kettman reports that the Innovative solution makes the provisioning task for MTCO staff much more efficient and significantly faster especially when setting up new customers. Having an integration hook into Innovative Systems eLation billing system is also an
advantage making it very easy to access customer account information.
