January 5, 2017 — Grafton/Jerseyville IL – Citing their existing relationship and a need to stay ahead of their competitors with new features, Grafton Technologies has switched their IPTV middleware to the Innovative Systems APMAX solution. Kevin Hamilton VP of Technology for Grafton Technologies, the CLEC arm of Grafton Telephone in Grafton Illinois, stated that the lengthy relationship with Innovative Systems voice services and their quality support were the driving factors in changing middleware vendors.
Hamilton said their entire video subscriber base has been converted to the new middleware and the level of support from Innovative exceeded their expectations. One thing that they noticed right away was the increased level of insight they got into their customer set top boxes with the APMAX management tools like the Virtual Remote™.
Growing Their Video Business in a Competitive Market
The added benefit to GTI with the switch in vendors are new features they can offer their customers. According to Hamilton, they are growing their video business in both their ILEC and CLEC markets and the new features like the Weather App and the ManageMyTVs Mobile App have provided them features that their competing local video provider does not offer.
Hamilton said they appreciate working with a company that works to enhance software at a rapid pace, which helps rural providers, deliver a feature-competitive video service.
