Midwest service provider Great Plains Communications has introduced a concierge system for Wi-Fi. Elite Wi-Fi, which is available to subscribers in Nebraska, Colorado, Indiana, and Iowa, provides comprehensive setup and operational services to subscribers.
“What makes our Elite Wi-Fi service different is that it’s a truly worry-free, VIP experience, not just equipment in a box. We take care of everything from start to finish,” a spokesperson told Telecompetitor.
The service costs $12 per month. It begins with a technical assessment of the home and how the residents use Wi-Fi. Once the service is operational, subscribers get fast-track support.
The result is more consistent and trouble-free Wi-Fi, the Great Plains Communications spokesperson said.
“[C]ustomers never have to deal with do-it-yourself frustrations, confusing technical jargon or Wi-Fi setups that underperform. Instead, they enjoy reliable, wall-to-wall connectivity with no lag or buffering, backed by local experts who are always available to help. Elite Wi-Fi takes the guesswork out of managed Wi-Fi and delivers a consistent, worry-free experience that simply lets customers get on with life and use their internet the way they want to.”
Before Great Plains rolled out Elite Wi-Fi, other providers and vendors have sought to improve in-home performance beyond simply increasing data speed.
In July, U.K. service provider EE extended its Wi-Fi Enhancer service with Stream Mode. The feature prioritizes subscribers’ chosen apps to ensure they operate smoothly and efficiently while at the same time not impacting those using the platform for other purposes. Stream Mode is a switchable setting within the EE app.
RouteThis introduced an artificial intelligence-powered Wi-Fi product that aims to optimize setup. CEO Jason Moore told Telecompetitor that the biggest barrier to a successful installation is customer education. The challenge is that users often do such things as move routers or dictate to installers where they should be placed. This can negatively impact performance. RouteThis Self-Install, which was introduced in the spring, helps optimize setup.
