Frontier today unveiled a pair of new tools to combat illegal robocalls and protect its customers from caller ID spoofing.
Frontier will use STIR/SHAKEN and enhanced caller ID, to flag suspicious call activity and digitally certify phone calls in order to identify fraudsters posing as legitimate callers. STIR/SHAKEN verifies that an incoming call is originating from the number listed on the caller ID display – not a spoofed robocall or scammer.
“Frontier is continually evolving strategies to protect our customers with a diversity of approaches including new call authentication technologies, network monitoring to detect suspicious calls, and partnering with law enforcement to shut down illegal robocallers. Together with Neustar, an industry expert on call-authentication technology, we have created an alert system that forms another line of defense against robocalling,” said Mark Nielsen, Frontier Communications executive vice president and chief legal officer, in a prepared statement.
The carrier is supporting the bipartisan legislative solutions introduced by Congress and being among the first companies to commit to the Anti-Robocall Principles adopted by the Attorneys General of 50 states and the District of Columbia.
Telecompetitor reported in June that the Federal Communications Commission (FCC) had approved a Declaratory Ruling affirming that voice service providers may provide default robocall blocking based on reasonable call analytics. Providers could do so provided they inform customers and enable them to opt out of the blocking.
The ability to offer this blocking as a default makes it more likely that subscribers will be protected than if the same capability was offered as an opt-in service, according to the FCC.