November 03, 2014 — STAMFORD, Conn.–(BUSINESS WIRE)–Frontier Secure, a service of Frontier Communications Corporation (NASDAQ:FTR), today announced an expanded strategic agreement with Intuit’s Small Business Group. Frontier Secure is providing premier tech and customer support for Intuit’s small business customers and accountants who use QuickBooks Online, QuickBooks Desktop, Payments and Payroll products.
The value of this agreement to Frontier Communications is $100 Million in revenue over three years, and can grow based on incentives and additional business opportunities.
Kelly Morgan, Senior Vice President and General Manager for Frontier Secure, said, “Our working relationship with Intuit is strong. We have core alignment around a flexible workforce, a culture of experimentation, and executive decision-making based on data and analytics. This is a transformative customer service model where quick response to Intuit customer feedback improves service delivery and proactively demonstrates ‘we care’ excellence in solving problems.”
The two companies have worked together since 2012. Frontier Secure has demonstrated the ability to meet the needs of Intuit’s cloud-based customer growth by resolving customer questions and issues in a simple and efficient manner so customers can focus on their business priorities.
Using a 100 percent U.S.-based workforce, a trademark of Frontier Communications, Frontier Secure establishes a “trusted neighbor” interaction with customers, always mindful of what it takes to run a small business in North America and respectful of the importance of a customer’s time.