The number of telecom-related consumer inquiries and informal complaints received by the Consumer & Governmental Affairs Bureau (CGB) increased by more than 10% between the second and third quarter of 2011 , rising from 13,023 to 14,419, the FCC reported Jan. 31.

Complaints related to bundled and VoIP Services totaled 1,661, the first time the FCC reported this data separately.

Cable & Satellite Services complaints increased by more than 19%, from 1,389 to 1,663. The number of Radio and Television Broadcasting complaints decreased more than 3%, from 2,164 to 2,083. Wireless Telecommunications complaints increased by more than 12%, from 26,149 to 29,390, with complaints regarding Call or Message to Wireless Devices making up the majority.

Advertisement

Wireline Telecommunications complaints increased by nearly 9%, from 29,378 to 32,050. Unsolicited Faxes were one of the top complaints.

The FCC also tracks service inquiries.

The number of Cable and Satellite Services inquiries increased more than 15%, from 1,426 to 1,650 as inquiries regarding Billing and Rates, Satellite Television Extension & Localism Act issues and Programming issues all increased. Billing and Rates inquiries made up more than 36% of total inquiries in this category.

The number of Radio and Television Broadcasting inquiries rose nearly 5%, from 3,495 to 3,664, primarily the result of an increase in inquiries regarding Programming issues. Wireless Telecommunications inquiries fell by more than 4%, from 2,194 to 2,094 as Billings and Rates and Service-related inquiries decreased. Wireline Telecommunications inquiries increased more than 18%, from 5,908 to 7,011, with inquiries regarding the Telephone Consumer Protection Act (TCPA) accounting for more than 59% of the category total in 3Q.

 

 

 

Join the Conversation

Leave a Reply

Your email address will not be published.

Don’t Miss Any of Our Content

What’s happening with broadband and why is it important? Find out by subscribing to Telecompetitor’s newsletter today.

You have Successfully Subscribed!