The product development team at Embarq has been busy. They have announced a series of products this week, including PC tech support, wireline/wireless integration, and IP services. The PC tech support product, branded Advanced Computer Support (ACS) provides computer hardware, software, home network installation, troubleshooting and repair, as well as two computer “tune-ups.” ACS will target their broadband subscribers and will charge $7.95/month for the service. ACS subscribers get phone support for up to three computers and discounts off of home visits.
Their second announcement this week offers a wireline/wireless integration product, branded Together Plan Plus (TPP). TPP offers a find me/follow me service, where subscribers can link home phones and wireless phones, allowing simultaneous ringing or set up personal “hunt groups” where calls are forwarded to different numbers in a no answer situation. Subscribers can also transfer calls between landline and wireless phones without interrupting the call. TPP features can be managed via a web portal and will be offered for $4.50/month.