As broadband carriers look to the digital home, they should leverage existing customer relationships to maximize the opportunity. CHR Solutions Vice President of Engineering Sam Harlan stresses that broadband carriers, particularly smaller rural carriers, have a real opportunity to build upon the trust they have established with customers to capitalize on the many opportunities the digital home presents.
Harlan also points out that while the digital home has several applications with promise, including home monitoring and control, whole home DVR and multiscreen services for IPTV, and in-home tech support, there too exists some niche applications that are worth a look.
