August 03, 2016 — PHILADELPHIA–(BUSINESS WIRE)–Comcast announces a new payment option for customers who prefer to pay their TV, Internet or phone bills with cash. Through a partnership with PayNearMe, Comcast has launched a new feature on the XFINITY My Account app which enables customers to pay their bills using cash at more than 7,700 participating 7-Eleven stores. Combined with the more than 500 XFINITY stores, Comcast customers will have access to over 8,000 cash payment locations across the country.
With most 7-Eleven stores open 24 hours a day, seven days a week, cash-paying customers now have an around-the-clock option to pay their bills close to home. A list of participating 7-Eleven stores can be found here.
“Improving the customer experience is our top priority, which is why we’re giving customers more options when it comes to interacting with us,” said Mark Allen, Vice President, Strategy & Development, Customer Service, Comcast Cable. “About five percent of our customers prefer to pay their bills in cash each month. This new partnership gives those customers a payment option that is convenient and simple.”
Here’s how it works:
- Go to the ‘Pay Bill’ section of the XFINITY My Account app and select the new ‘Cash via PayNearMe’ option.
- Choose the amount you want to pay and follow the instructions provided by PayNearMe until you receive a barcode.
- Head to a nearby participating 7-Eleven store, scan the barcode on your phone and pay the amount you selected. There is a $1.25 PayNearMe convenience fee per transaction.
- 7-Eleven will provide you with a paper receipt and you will receive a digital receipt on your phone confirming the payment amount. The payment will post to your account within 48 business hours.
Customers who are not already using the XFINITY My Account app can download it for iOS and Android. Easier bill pay is just one of the many features available through the My Account app. Customers can manage all aspects of their account using the app. This includes scheduling a call with a care representative, troubleshooting their equipment, checking their appointment time and rescheduling appointments, easily viewing, changing and sharing their Wi-Fi network name and password, and more.
“We’ve seen steady growth in the number and size of businesses that use PayNearMe to remotely collect cash payments,” said Christian Solomine, PayNearMe’s Senior Vice President of Enterprise and Government. “Customers consistently tell us they want to pay at convenient locations on their own time and schedule. Comcast’s addition of PayNearMe as a cash payment option is an exciting example of what businesses can do to improve the customer experience.”
Cash bill pay with PayNearMe is just one of the partnerships Comcast has launched recently to serve its customers in the places they already shop. Customers can also buy products and services through Amazon and return their equipment at The UPS Store.
These partnerships are part of Comcast’s multi-year commitment to transform its customer service and customer experience. This effort includes, among other initiatives: hiring 5,500 new customer service employees, redesigning all retail stores, simplifying billing processes and innovating with new technology, such as the XFINITY My Account app. To date, Comcast has announced the opening of five new call centers which will house thousands of new employees, redesigned 177 stores and is getting to customers faster during tech appointments with on-time arrivals reaching 98.7 percent.
For more information about our partnerships and other customer experience improvements, please visit xfinity.com/experience.