When Higher Speeds Don’t Offer a Smoother WiFi Experience

Why Declining Device Coverage is the Next CX Challenge for Service Providers

It’s widely accepted that higher WiFi speeds equal a better in-home customer experience. But what if that traditional thinking isn’t correct? What if there are factors that indicate that speed isn’t the primary issue? What if the devices in your customers’ homes are having coverage issues, despite having high bandwidth packages? What should you do next?

The answers are found in the new data report from RouteThis: “When Speed is No Longer Enough: Why Declining Device Coverage is the Next CX Challenge for Service Providers.” Download the report to benefit from RouteThis’ proprietary, eye-opening data from WiFi users across North America.

In the data report, you’ll find:

  • Vital information about why higher speeds aren’t the answer to every problem
  • WiFi data insights that may surprise you
  • New strategies for improving the customer experience

Fill out the form to download the data report now!

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