February 28, 2012 — HOUSTON–(BUSINESS WIRE)–CHR Solutions, the leading global provider of comprehensive solutions for communications service providers (CSPs), announced a strategic partnership with Microsoft to offer a complete billing and customer care solution designed to serve all CSP market needs from consumer to enterprise—delivered on premises or in the Cloud.
One Source Networks (OSN), a global managed voice and data service provider for large enterprises, selected CHR’s OMNIA 360 as its unified back office system. The product transcends traditional billing and relationship management with a complete ‘out-of-the-box’, pre-integrated business and operations support solution (B/OSS). Available as a fully-hosted cloud-based solution and managed service, this next generation solution empowers service providers, such as OSN, with a client-centric model for service differentiation and rapid deployment of new services—ensuring longevity and service innovation.
“OMNIA 360 will provide significant value to our company,” said Jeff Betteker, chief operating officer, OSN. “The programs and features are flexible for our needs and scalable enough to grow along with us. CHR’s expertise with Microsoft Dynamics made them the right choice to help make this project a success.”
Integrated with Microsoft Dynamics® CRM, OMNIA 360 delivers a comprehensive, turn-key back office solution for communications service providers—allowing bundled services across all access types including wireless, wireline, cable and broadband. The robust portfolio of features includes product catalog management for seamless assignment and provisioning of new IP-based services, rating, billing and invoicing for enterprise accounts, sales force automation, marketing and customer service.
“The single-source, comprehensive view will allow our team to move seamlessly through a sales transaction and order fulfillment—resulting in an enhanced customer experience and allowing us to more effectively sell services,” states Betteker.
CHR Solutions is a Microsoft Gold Certified Partner, headquartered Houston, Texas. “We are very pleased to work with Microsoft to introduce OMNIA 360—powered by Microsoft Dynamics CRM. Our clients face many challenges with escalating competition and declining ARPU and regulatory support. This solution will help clients, such as OSN, streamline their back-office operations to manage expense, become more agile in delivering services that drive new revenue streams while creating an elevated customer experience that builds loyalty and improves retention,” states Marc Hayden, CHR’s executive vice president of sales, marketing and product.
OMNIA 360 is being developed on the Microsoft Dynamics CRM platform—a line of financial, customer relationship and supply chain management software that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.
“Microsoft invests heavily in our partners to ensure they have all the latest information and resources at their fingertips to develop the world’s best solutions for our shared customers,” said Michael Park, corporate vice president for U.S. Microsoft Dynamics at Microsoft Corp. “CHR has demonstrated know-how in helping OSN and its other clients generate business value with Microsoft Dynamics products.”