Charter Communications’ Spectrum Enterprise and unified communications provider Webex by Cisco have introduced a collaboration platform.
Spectrum Enterprise UC with Webex is aimed at the mid-market and enterprise companies that are modernizing their communications services to support workplace transformation. It combines Webex’s messaging, meeting, content management and app-based capabilities with Spectrum Enterprises’ managed services and voice calling.
The platform integrates virtual workspaces and third-party applications into cloud-based platforms that enable collaboration on any device from anywhere in the country, Charter said.
Spectrum offers design, installation, training and support for the platform, which includes network equipment and connectivity over a secure private fiber network. The platform is backed by local account executives, dedicated project managers, technicians and 24/7/365 U.S.-based support.
The service level agreement extends from the network to the IP phone. UC options include a hosted call center, omnichannel capabilities and customer relationship management integrations.
“Spectrum Enterprise is making it easier for employees and teams to connect with each other and their customers,” Joseph DeLotto, Spectrum Enterprises’ Vice President for Voice and Unified Communications Product, said in a press release. about the Charter Webex deal. “Organizations need a modernized communications solution and UC with Webex empowers employees with the market leading tools that they need to work more productively.”
The unified communications and collaboration (UCC) market is hot. In late March, International Data Corp. said that the results were positive for the sector due to the transition from person-to-person to digital communications caused by the COVID-19 pandemic.
The firm said that the worldwide UCC market grew 29.2% in last year compared to 2019. Revenue grew 24.9% for 2020 to $47.2 billion, with fourth quarter growth finishing 7.1% ahead of the year-ago quarter. In North America, 2020 revenue finished up 26.1% to $22.9 billion.