Charter Headquarters Office

Charter Communications today launched Spectrum Internet 100 service, which will be free to households that qualify for the Affordable Connectivity Program (ACP). The service will be available across “virtually all” of its service area, which covers 41 states, the company said.

The ACP provides as much as $30 per month to qualifying households and $75 per month to those on Tribal Lands. That would make Spectrum Internet 100 free to those who qualify since it is priced at $29.99 per month. The service has no modem fees, data caps or contracts. Customers can cancel anytime without penalty.

The service provides 100 Mbps download speeds, a modem and in-home Wi-Fi. It is self-installed.

A household is eligible for ACP if its income is at or below 200% of the Federal Poverty Guidelines or if a member of the household participates in or is eligible for assistance programs, including:

  • SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline.
  • Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF or Food Distribution Program on Indian Reservations.
  • The National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision.
  • Recipients of a Federal Pell Grant during the year in which it is applying.

Charter says that all Spectrum Internet and legacy plans are eligible for ACP credits.

“The Affordable Connectivity Program is an important step in driving broadband adoption in America,” Charter Executive Vice President Catherine Bohigian said in a Charter Spectrum Internet 100 press release.

There was a lot of activity in the ACP in recent weeks, all but the earliest in March.

  • Cox Communications said earlier this month that it would participate in ACP and double the speed of ConnectAssist and Connect2Compete—from 50 Mbps to 100 Mbps—beginning today.
  • Mediacom Communications raised the speed of its Connect2Compete Plus service that is targeted toward low-income customers. The speed went from 50 Mbps to 100 Mbps.
  • Comcast said that any tier of its Xfinity Internet service is available through the ACP.
  • In February, AT&T said that it would offer a symmetrical 100 Mbps service, “Access from AT&T,” that would essentially be free for ACP recipients.

Join the Conversation

33 thoughts on “Charter Spectrum Internet 100 Service Will be Free to ACP Households

  1. Spectrum internet assist truly helps users who are eligible to connect with the internet at an affordable cost. This service not only fits into your budget but enables you to access the internet to work from home, allow your kid’s to complete school assignments, surf the web, stream your favorite movies or events.

      1. If you have already bee approved for ACP and have a “number” they give you at that time, you may contact Spectrum at 1-877-959-1748 according to their press release. Be advised you have to “apply” and be approved for ACP before contacting Spectrum as they will require the code given to you.

        1. Please can I be help to the internet for my he taking class from school and he can’t use his laptop with out the service. So please help me so he could continue. I’m in public assistance and receive SSI and is the only way he could do school classes and school work. He only 10 years old.

      2. Spectrum had me on hold for over an hour also and transferred me twice. All of the reps said the same thing… “Sorry, Spectrum Internet 100 is not available in your area”. They did apply my $30 ACP credit to my 200Mbs $74.99 internet bill but Spectrum has no intention of allowing current Spectrum customers to ‘downgrade’ to the 100Mbs plan so they can basically get internet for free. The Spectrum Internet 100 is a SCAM program because it’s ONLY available to brand NEW customers and Spectrum employees are obviously being told to tell people, “Sorry, it’s not available in your area”. Our family will be switching to T-Mobile 5G Home Internet for $50 when it becomes available in our area. We live just north of Tampa, Florida and the cheapest internet that Spectrum offers here is 200Mbs at $80 (with their WiFi). Wayyyy to expensive and all our house needs is 100Mbs, but Spectrum doesn’t even offer that speed anymore. Spectrum has become GREEDY and they will lose millions of customers because of it. Spectrum is a MONOPOLY in most areas so they price gouge customers with high prices. With 5G cell towers rolling out… Spectrum will have some competition finally.

        1. This is 100 % accurate, this is a scam! I am on the phone with them for the last 30 minutes and they are giving me the run around! They say the cheapest in my area is $ 80/month. I meet the all qualifications for this service and they are saying my account hasn’t been flagged to say I qualify. I hate this company, they are liars!

    1. I’m unemployed and wondering how can I get help with my spectrum wifi bill or and extension on my service do to I need it for online schooling or a couple of months free it’s very important to me. Yes I’m in low government housing and in need for help at this time please.

  2. It appears that Spectrum truly has no interest in providing a discounted plan for ACP qualified households beyond the government funded credits. This appears to be more of a ‘look good’ tactic. I have a dependent that qualifies for medicaid due to a severe disability, and according to Spectrum’s announcements, I should be able to get the Spectrum Internet 100 Mbps plan that is offered, “across virtually all of its entire 41-state service area.” However, when contacting chat, a process that took well over an hour while the support person looked into the plan, I was eventually told this plan was not offered in my area. This is unfortunate for those that can’t afford the ~$75 monthly. Relevant snippets follow:

    Me:
    My household is eligible for the FCC’s Affordable Connectivity Program (ACP). May I change my service to the Spectrum Internet 100 Mbps plan?

    Spectrum Representative:
    Our current plans are Spectrum Internet 200Mbps $74.99/mo (Your current plan) Spectrum Internet Ultra $94.99/mo and Spectrum Internet GIG $114.99/mo The 100Mbps is no longer available. I do apologize for the inconvenience.

    The Spectrum representative then followed up with:
    I do know what plan you are speaking of. Please allow me a moment while I reach out to see if that plan has launched yet

    After an hour of the support person asking me to wait while they look into it deeper, the representative finally replied:
    “Your patience is greatly appreciated. I do apologize we were unable to downgrade to this plan as it not available in your area. I do apologize for the delay. Do you have any additional questions that I can assist you with?

    1. I just tried and it was new to this representative. Put me on hold twice for a few minutes while her manager was looking into it. When she came back, said it appeared that Internet 100 is only available to new Internet customers. But that it’s early-going on it, and to maybe try back next week when the reps should know more about it.

      Kinda sucks that it’s only for new people. I applied for the ACP week or two weeks ago and y’all announced this plan on 31 March. Like… juuuuust kidding!!! We’re not letting you actually sign UP for it!!!!

  3. Charter is making it sound like they care you just disconnected my servise and my kids cant do there work im head of household for 4 bearly getting by i applied for low in come witch would be $29.99 and didnt qualify shame on you for useing schools and fake support for Promotions for sales

    1. Rudy,
      I would suggest you get someone to assist you in making the call to Spectrum, as it doesn’t appear that you understand how it works or how to get any information across other than your anger.

      The program DOES exist and it is highly regulated. Charter ( and all the other companies) have rules that they must abide by, and if they don’t, they are fined. There are numerous companies offering ‘free’ service through the ACP. (AT&T, Cox, etc). If you happen to live in an area that has Spectrum, you are entitled to a program that offers up to 100M (download) of Internet service. This service costs $29.99 and does not have any other equipment costs, no contracts, etc. You will receive a package in the mail with your modem and instructions on how to set it up.
      For those having difficulties, please remember that all of these companies are huge, and it takes them a while to maneuver around new plans. They WILL get it together and if you hang on to your patience, you will get FREE service (good service) and all will be happy. Trust me, I know businsses out there that haven’t updated their service and are paying good money for less than 50M each month – I’ve even seen 10m OR 7m, which is CRAZY in this environment today. So, please know that you are getting quality service (better than a lot) but you’ll need to be patient. They say ‘Nothing is Free’……well, this one really is, but you’d better use your patience as your payment, because sometimes it will take some of it to get this done and installed.
      Best Wishes to you and your kids!!!

      1. This b*tch is a liar. I had to write the ceo, area director and some other head honcho to keep my 100 mbs.
        Search their emails, the next day I had half the departments of spectrum calling me.

  4. its free technically for 2 years….its $30 for 2 years new customer with ACP discount $0…After 2 years it jumps to $60 a month with ACP discount. It will be $30 month for 100 mbps

  5. need help to get on the program offered from spectrum from ACP benefits.org seems no way to see if i qualify. i am on assitencec prorams of medicaid medicare and ebt assitance now. can u help me . i am 85 getting only social security which is qualified for this program

    1. Sandra go to usac.org. This is the National Verifier website. This is where you will provide your information to qualify for the ACP. The application will take you through the steps needed to see if you are eligible. Here they will provide you with an Application ID #. Write that number down. You will need it once approved. Then you will contact Spectrum. You can apply for the ACP benefit online or by phone at 844-815-8926. I hope this helps navigate you through the process.

  6. Spectrum applied my new $30 ACP benefit in January and February 2022. I then received an email from Spectrum saying that the FCC told them I was ineliginle and Spectrum canceled my ACP account.

    I called the ACP Support Center and after I provided my application number, was told that my application was in good standing. They said to call Spectrum and give them my application number so they could make an inquiry. Again, I received another Spectrum email saying I was ineligible! Even as my Lifeline teleohone service was connected. This stinks. It smells like Spectrum is up to no good! I’m filing a complaint with the FCC.

  7. Spectrum is scamming. The excuse they’re running with is “Spectrum 100 is unavailable in your area, would you like one of our more expensive plans that are?” Everybody knows that you could easily offer Spectrum 100 anywhere you offer your pricier services, they run over the same hardware. This is 100% a bait and switch scheme.

  8. Spectrum had me on hold for over an hour also and transferred me twice. All of the reps said the same thing… “Sorry, Spectrum Internet 100 is not available in your area”. They did apply my $30 ACP credit to my 200Mbs $74.99 internet bill but Spectrum has no intention of allowing current Spectrum customers to ‘downgrade’ to the 100Mbs plan so they can basically get internet for free. The Spectrum Internet 100 is a SCAM program because it’s ONLY available to brand NEW customers and Spectrum employees are obviously being told to tell people, “Sorry, it’s not available in your area”. Our family will be switching to T-Mobile 5G Home Internet for $50 when it becomes available in our area. We live just north of Tampa, Florida and the cheapest internet that Spectrum offers here is 200Mbs at $80 (with their WiFi). Wayyyy to expensive and all our house needs is 100Mbs, but Spectrum doesn’t even offer that speed anymore. Spectrum has become GREEDY and they will lose millions of customers because of it. Spectrum is a MONOPOLY in most areas so they price gouge customers with high prices. With 5G cell towers rolling out… Spectrum will have competition finally.

    1. Nope. Been down that rabbit hole. Tried several times and wasted a bunch of time on hold. Had a guy in retention say he did it finally but in reality he moved me to 30Mbps Internet Assist. Had to call and waste another hour getting my 200Mbps back. In the end I did manage to get a whopping $10 one time credit and a 1 year promo price of $49.99 (so $19.99 after ACP) on the 200Mbps plan that I had been paying $74.99 (so $39.99 after ACP) for.

        1. Please can I be help to the internet for my he taking class from school and he can’t use his laptop with out the service. So please help me so he could continue. I’m in public assistance and receive SSI and is the only way he could do school classes and school work. He only 10 years

  9. I’ve had Spectrum Internet for years – started at 3 mbps and was force upgraded to 20 mbps (for almost double the cost). Then I got Spectrum Mobile which is tied to the Spectrum Internet (no internet, no mobile). This year they started throttling my PC to 3 mbps, so I looked at upgrading – cheapest was $75 a month for 100 mbps. I got ACP three months ago and my internet bill went to $0. Last month, I got a letter from a Spectrum VP about applying for ACP… two months after I got it and it was applied to my Spectrum bill.
    I’ve read multiple articles like this and so much is left out:
    1. for ‘new customers’ only, not legacy customers / plans.
    2. the ‘plan’ is only good for two years and then the price will become unaffordable for most customers.
    3. ACP is federally budgeted… FCC will stop paying when the funds run out and customer will be billed for the promotional price $29.99 per month.
    Spectrum is only interested in “NEW” customers. I have little doubt that they will again force legacy customers to upgrade to a faster speed at more cost, especially those of us that qualify for ACP and would otherwise get free internet.

  10. I wish websites would start posting the truth about the spectrum 100M $30 a month plan. Spectrum says it is not available in your area or it is for new customers only or it is available and it is $59.95 a month. It’s pretty bad when they can make a deal with the US and then pull that crap but then when you realize who is pulling the strings in the country it is a no brainer. The customer service people even read the notes on your previous calls so they know what to tell you. It is just about time to switch to some kind of cellular internet plan and forget spectrum completely.

  11. I qualify for the ACP program and have Internet service through Spectrum, so I call them to sign up for the Internet 100 service. The first time I called, they told me that they didn’t have that service in my area. I read more about the program, and called Spectrum again. This time I mentioned the ACP program, and, after they transferred me to sales, they were able to sign me up for the program. They’re also sending me a WiFi router, as that’s free as part of the program.

    Make sure you mention the ACP program.

  12. I quiffied. For the A C P program & they told me that I could. get free internet , though this company. Please. Call me at. 1 308. 218. 1305. Thank you so much. Margaret Gartner

Leave a Reply

Your email address will not be published.

Don’t Miss Any of Our Content

What’s happening with broadband and why is it important? Find out by subscribing to Telecompetitor’s newsletter today.

You have Successfully Subscribed!