Charter Spectrum Stores

Charter’s Spectrum Mobile brand is offering a phone balance buyout program for customers that move a number from another provider. The company also is offering a free mobile line for one year for customers of its home internet service that are losing their Affordable Connectivity Program (ACP) benefit.

Under the buyout plan, a customer switching to Spectrum Mobile who purchases at least three lines – one of which is ported – can receive up to $2,500 toward the cost of paying off the existing balance for the ported line. The offer is good for as many as five ported lines.

Ported lines are those in which customers retain their phone number despite changing providers.

The offer requires subscribers to have Spectrum Internet home broadband service and to use auto-pay. Speeds on Unlimited and Unlimited Plus Spectrum Mobile plans are reduced after 30 GB or 50 GB of usage per line, respectively. Other restrictions apply.

“Our new phone buyout program is designed to help customers switch from the steep costs associated with other mobile providers and take advantage of Spectrum Mobile’s superior value,” Sharon Peters, Charter’s Executive Vice President and Chief Marketing Officer said in a press release.  

“This offer is another example of how we are driving exceptional value and convenience in the mobile marketplace, and we look forward to welcoming new customers with the best service, speeds and performance Spectrum Mobile has to offer.”

For ACP Customers

Charter Spectrum home internet customers that are losing their ACP benefit can get a free Unlimited Mobile line for one year, Charter said. According to the company, that’s a $360 value.

The Affordable Connectivity Program has paid up to $30 a month toward the cost of internet connectivity for low-income households but the program runs out of money this month.

Service providers had hoped that Congress would re-fund the program, but that has not happened.

Charter added Spectrum Mobile Unlimited Plus and upgraded its repair and replacement plan last month.

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