Charter Communications is providing customers with eligible Spectrum TV plans free subscriptions to the streaming services ESPN DTC, the Disney+, Hulu Bundle and Fox One for no additional charge.
Charter’s Spectrum brand has also created an online calculator showing the savings customer can receive from bundling services.
Spectrum’s Seamless Entertainment experience also provides a comprehensive way to search across all the apps and live TV with a voice remote and watch on the Xumo Stream Box.
Customers can activate the ESPN Unlimited plan — which also includes ESPN+, and the Disney+, Hulu Bundle — as well as Fox One via the My Spectrum App or online via the Spectrum website.
The free streaming services Charter is offering represent the company’s latest attempt to retain its most valuable customers.
Last September, Spectrum by Charter announced a series of changes to its services related to “customer commitment,” including lowering some prices, introducing service guarantees, and promising no annual contracts.
Spectrum announced guaranteed prices for “up to three years,” and new pricing for their 500 Mbps ($30/month) and 1 Gbps ($40/month) internet services, when “bundled with two lines of Spectrum’s fastest Mobile and/or Video services.”
In addition to new prices, Spectrum broke their “customer commitment” down to four points, promising other customer-centric changes:
- “Reliable Connectivity”: Spectrum committed to same-day technician visits (when requested before 5 p.m.) and bill credits for outages lasting more than two hours.
- “Transparency at Every Step”: The provider promised no annual contracts on residential services, outage notifications to customers within 15 minutes, and whole-dollar pricing with taxes and fees included in the listed price.
- “Exceptional Service”: Spectrum announced money-back guarantees in the first 30 days after a customer starts a service, and 14 days for mobile devices.
- “Always Improving”: Charter’s Spectrum reaffirmed its commitment to providing fast broadband speeds — suitable for streaming and other needs — and expanding to unserved and underserved communities.
