Champaign, IL – Communications Data Group (CDG), is pleased to announce the recent completion of an integration between CDG’s MBS, consumer and enterprise management and billing system, and PNC’s PayerExpress IVR system. The integration will be offered as an add-on service that will allow service providers utilizing MBS to offer their customers a pay-by-phone option for submitting their payments by calling into an automated IVR platform provided through PNC’s PayerExpress solution. Payments made through the PNC system are then transferred to MBS for processing.
According to CDG’s Vice President of Product Development, Mike Chalk, “Right now, impactors like COVID and mail delivery issues are driving many providers to turn up and promote as many secure, reliable, contactless payment channels as they can. While IVR systems aren’t a new technology, they offer a great contactless payment alternative for specific customer sets. Many seniors and those with technology and network access challenges do not normally use the internet or online technologies, but they might take advantage of being able to call in to an automated phone system to make a payment instead of mailing in their payment or paying in person. For providers that serve remote areas or have a large number of older customers, a pay-by-phone option can really help serve those groups, which can assist in preserving those relationships and cash flow.” Current clients interested in knowing more about MBS’s integration with PNC’s PayerExpress IVR system should contact their Account Executives for more information.