by Pivot
Category: Industry Insight Series
The AI Revolution Comes to Technician Route Optimization
There’s no doubt: artificial intelligence (AI) presents enormous opportunity for broadband service providers in a multitude of disciplines. Players large and small are already utilizing AI to optimize network resiliency, customer service experiences, environmental impacts,…
Understanding the Complexities of Buy American vs. Build America Buy America
Over the last year, there has been a significant increase in the number of federal broadband grant programs that require a domestic preference (“Buy America”) for the purchase of manufactured products. The problem, however, is…
Legacy GIS Tools and Processes Don’t Cut It for Broadband Infrastructure
Legacy tools like Google Earth or Esri ArcGIS are good for exploring broadband projects, but not suitable for managing fiber networks. They lack the functionality needed for effective planning, design, and operation. Relying on outdated…
Don’t Look Now, but AI Powered Chatbots Are Coming and an Improved CX Is One Result
With dominant companies like Amazon and Apple shaping the experience expectations of customers everywhere, customer service is indeed evolving. Customers now expect immediate answers and support to be available 24 hours a day, seven days…
Efficiently Locate Competitive Opportunities Using GIS
Broadband service providers (BSPs) often spend months and sometimes years considering areas for network expansion. It’s a complex business decision—however, current geographic information system (GIS) technology offers enormous process efficiencies by filtering out unnecessary noise…
Partnering for BEAD Success
This is the final article in a 3-part series on navigating the Broadband Equity, Access and Deployment Program (“BEAD”) funding process and requirements. The first piece explained the proposed Buy America waiver issued in August…
Are You Tired of Network Outages?
As families gather for the holidays, streaming their favorite shows and movies, the last thing a subscriber wants to experience is an outage. As the broadband industry continues to grow and new competitors enter markets,…
In the DIY Era, Simple Self-Service is the Solution for Customer Success
We’re officially in the Do-It-Yourself (DIY) Era. At any time of day, you can endlessly stream home improvement shows helping you fix up your house, repair your car, or even troubleshoot electronic devices. The DIY…
Top Reasons to Migrate Your B/OSS to a Public Cloud Platform
Traditionally, broadband service providers (BSPs) have relied on in-house servers to manage their billing and operational support systems (B/OSS). But this approach is increasingly inefficient, expensive, and unable to keep pace with rapid technological advancements.…
Moving up the Timeline for Procurements for BEAD
This is the second article in a 3-part series on navigating the Broadband Equity, Access and Deployment Program (“BEAD”) funding process and requirements. The first article explained the Buy America waiver issued in August by…
Research Shows Older Rural Americans Are Non-streamers
Is it really that hard to believe that 55% of rural Americans are non-streamers? When you look at the age demographics from the most recent US Census Bureau on the rural population, one can see…
Unpacking the Buy America Waiver for BEAD
This is the first article in a 3-part series on navigating the Broadband Equity, Access and Deployment Program (“BEAD”) funding process and requirements. This piece explains the waiver issued in August by the Department of…