Running a broadband service provider operation today includes a complex web of backend systems that need to work in harmony. Getting all of the systems to work together is a symphony of sorts and requires careful planning and integration. As…
Industry Insight Series
How BEAD Program Dollars Can Help You Build a Broadband Network
What is BEAD and how can it help you build a broadband network? “BEAD” stands for Broadband Equity, Access, and Deployment and it’s the newest funding program in the race to support unserved areas around the country. The National Telecommunications…
Is Exiting Video the Right Decision?
Video without doubt can be compared to an elephant in a small room; it gets your attention! There is plenty of demand for this source of entertainment and there are more places than ever to get video. While we have…
The Golden Opportunity of Fiber Broadband Expansion
The broadband industry is at a unique crossroads. The recent pandemic illustrated the necessity for broadband everywhere. That reality has helped create an unprecedented funding cycle for fiber broadband expansion. An opportunity that we are only just beginning to understand….
The Importance of Onboarding During the Customer Journey
Companies from all industries are embracing the important role of defining and implementing a winning customer experience (CX). Key to implementing the right CX is defining and mapping the customer journey. As we outlined in the first installment of this…
Want to Improve CX? Think About OSS/BSS Transformation
Every service provider wants to do it. Some do it better than others. When done right, it can create a competitive advantage. What are we talking about? Improving the customer experience (CX). It is an admirable goal — creating a…
Add PON Anyhaul for 5G to the Long List of Fiber Broadband Benefits
It’s now widely accepted that using PON fiber broadband networks to support mobile transport makes a lot of sense. The PON Anyhaul business case is compelling. Fiber broadband networks, built to deliver fixed connectivity to consumers and businesses, are becoming…
Industry 4.0 is Driving Fiber Access for the Enterprise
Industry 4.0 has brought a wave of value-add applications that depend on high-speed connectivity. Inventory management, video surveillance and security, machine automation, and robotics are just a few areas where high bandwidth and low latency are needed. Gigabit and multi-Gigabit…
The First Step in Your Customer Experience Journey: Mapping the Customer Journey
Businesses of all types and sizes are embracing the customer experience, commonly referred to as CX. It is gaining traction in the broadband industry, as service providers look to build long term value with customers and meet increasing competitive challenges….
Putting 25G PON Into Practice
In a previous Telecompetitor article, I introduced the latest generation of PON technology — 25G PON — highlighting some important things to know: its cost-effectiveness, the ease of adding it to existing networks, its immediate availability, and its near-term use…
25GS-PON – The Next Next-Generation of Multi-Gigabit Broadband
Most fiber-based gigabit access networks use GPON technology. GPON has a downstream capacity of 2.5 Gbps, but with bandwidth needs continuously increasing, GPON is running out of steam! It is quickly giving way to the next generation – XGS-PON –…
Study: Extending the Lifespan of PON Infrastructure
The Federal Communications Commission’s (FCC) Rural Digital Opportunity Fund (RDOF) prioritizes fiber deployment for broadband access in rural areas, favoring higher-than-baseline speeds and low-latency services. Gigabit-capable Passive Optical Networks (GPON) with 2.5Gbps downstream capacity and 1.25Gbps upstream capacity, and 10…
