by Pivot
Industry Insight series
Communication Tools: Better CX and a Competitive Edge for Broadband Providers
When communications are integrated with billing and subscriber management platforms, each broadband customer touchpoint is tracked and stored.
Remote Support Technology Transforms the Broadband Customer Experience
The integration of video-based remote support tools represents a critical shift in how broadband providers can approach customer service.
Monitor Channel Usage to Maximize Video Service Profitability
Local channels can help maintain video service profitability. Often, subscribers can only get these channels from their local provider.
The Competitive Landscape of Field Operations: A Ground Truth War
Field operations use geographic information systems and remote sensing technologies like drones, satellites, and vehicle-mounted sensors.
Customer Communication Opportunities: Rural Broadband Subscriber Study
This was the first year the Rural Broadband Subscriber Study asked customers to rank their preferred methods of communication.
Building Customer Advocates via Speed and Price: Rural Broadband Subscriber Study
The Rural Broadband Subscriber Study shows that satisfying customers can be accomplished through good connection speeds and fair prices.
