SUWANEE, Ga., March 14, 2012 /PRNewswire/ — ARRIS Group, Inc. (NASDAQ: ARRS) today announced that Buckeye CableSystem has selected multiple ARRIS solutions for use in its customers’ homes, network operations center, and throughout its network infrastructure.
Buckeye’s residential and business customers have long counted on reliable voice, video and high-speed data services, enabled in large part through the installation and use of a wide variety of ARRIS technology solutions. Buckeye CableSystem is deploying the ARRIS Whole Home Solution, next generation ConvergeMedia™ video on demand (VOD) platform, and ServAssure™ Advanced network monitoring solution. The ARRIS solutions chosen by Buckeye decrease the costs of integrating and monitoring services, while providing subscribers with new multiple screen features to enjoy.
“We built out our IP network precisely so we could offer our customers the latest features and services available to deliver great entertainment and broadband throughput,” said Brad Mefferd, President of Buckeye CableSystem. “We’ve chosen a broad variety of ARRIS solutions to help us deliver the highest quality multimedia entertainment experience to our subscribers while enabling us to stay on top of costs.”
Buckeye will use the ARRIS Whole Home Solution to provide its customers with multi-room access to broadcast, unicast and multicast content, whether via cable, over the top, or the subscriber’s personal media on their home network. The ARRIS Whole Home Solution consists of the Moxi® Gateway, Players, User Interface and Services Portal and offers end users a centralized gateway that provides simultaneous use of feature-rich video and telephony services, 6-tuner HD multi-room DVR, Wi-Fi®, DOCSIS® 3.0 data rates, and media-sharing capabilities.
Buckeye’s new VOD platform consists of the ARRIS ConvergeMedia™ XMS Server and the ConvergeMedia Management solution. The ConvergeMedia XMS is a highly stable and reliable video distribution solution designed to increase subscriber satisfaction while reducing operating costs for Buckeye. The combined platform offers the ideal managed- solution to rapidly deploy, cost-effectively scale, and monetize video services.
Buckeye has also implemented the ARRIS ServAssure Advanced platform to manage DOCSIS® devices across its entire network. The solution helps minimize the cost and complexity of managing DOCSIS networks by reducing the number of non-revenue generating truck rolls and enabling predictive capacity planning for plant maintenance and growth. ServAssure Advanced is comprised of a suite of applications that collect, store and aggregate a comprehensive set of performance and utilization metrics to help solve network issues. Operators use the information to improve network reliability, reduce customer churn and decrease operational expenses.
“High-end services are linked to subscriber loyalty and the Whole Home Solution and VOD capabilities take these services to multiple screens,” said Dan Whalen, SVP Americas Sales for ARRIS. “Additionally, a lack of visibility into service quality and customer experience can eventually lead to subscriber dissatisfaction and churn. ARRIS ServeAssure Advanced is designed to help operators like Buckeye meet their rigorous customer service standards.”