Brightspeed said today that it is developing “innovative” voice and unified communications (UC) services for residences and small and medium-size businesses (SMBs). The company plans to use a cloud-based approach for the services.
Brightspeed had its genesis last year when Lumen divested its local service operations in 20 states to investment firm Apollo Funds.
“We continue to make intentional decisions to deploy leading-edge, best-in-class cloud native technologies as we build out our fiber network, so our customers have access to state-of-the-art services,” said Joe Ambeault, vice president of product management for Brightspeed, in a press release about the Brightspeed unified communications plans.
Brightspeed plans to work with Alianza in developing the voice and UC offerings.
Brightspeed Unified Communications
According to Brightspeed and Alianza, Brightspeed plans to charge $20 a month for a voice UC offering that will include:
- 1 phone number / 1 user
- Local number porting
- Unlimited domestic long distance
- Multiple appearance directory numbers, virtual numbers
- Call screening and handling
- Caller ID
- Find me / Follow me
- Visual voicemail
- 3-way conferencing
- Robocall mitigation
- Public service numbers (e.g., 211, 911, 988)
- Burglar alarms, elevators, fax, etc. support
- Multisite support
- Extension to extension dialing
- Call park
- Presence
- Auto-attendants with call groups and queues
- IP phone integration (Busy lamp field w/ presence, call transfer, directory, intercom)
Additionally, Brightspeed will soon offer softphone apps for desktop and mobile, team messaging and Microsoft Teams integrated video conferencing with screen sharing. The company is evaluating pricing options for these additional features.
