by Pivot
Author: Chili Palmer
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How Broadband Adopted AI in 2025
Customer service emerged as a key customer driver in 2025, with big broadband players like AT&T and T-Mobile leading the way with agentic AI.
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BSPs Made Big Customer Service Pledges in 2025, But Can They Deliver?
BSPs’ focus on customer service comes at a time of increased corporate mergers and increased competition from 5G providers.
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FCC to Study Broadband Labels, May Remove Requirements
The FCC’s Notice of Proposed Rulemaking takes aim at certain provisions of the requirements for broadband labels.
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Though 15% of Households Pay for AI, It May Be a Hard Sell: Survey
The survey found that three-quarters of the 8,000 respondent households were willing to pay for a smart home AI service.
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FCC Poised to Deregulate Legacy Business Data Services
The FCC business data services proposal calls for an end to price regulation for circuit-based offerings from incumbent providers.
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NTIA Relaxes Letter of Credit Rules for BEAD Recipients
NTIA has relaxed BEAD letter of credit rules, with funding recipients no longer needing to use a Weiss-rated bank.
