As part of AT&T’s effort to bring more customized, enhanced solutions into company retail stores nationwide, AT&T* announced today that it has been trialing high-definition telepresence videoconferencing kiosks in several retail stores.
Designed to primarily support small business customers – by providing real-time, face-to-face communication with expert consultants – the telepresence kiosks underscore AT&T’s commitment to deliver innovative solutions to better meet customer needs.
The expert consultants can provide technical support or purchasing recommendations about AT&T wireless or wired solutions, as well as bundling of these services, based on individual business needs. In addition, they can offer insight about other AT&T business services such as website hosting, remote tech support, and online data backup.
In addition, the company announced today a “Small Business Certification” training program of AT&T retail store associates nationwide. The training is designed to ensure small businesses get expert guidance in determining which AT&T wireless devices, mobile broadband plans or mobile applications best suit their specific business needs.
“Our research has shown that a majority of small business owners frequently visit our retail stores – most having visited within the last 3 months – and that their needs are different than those of consumers,” said Cathy Martine, executive vice president, AT&T Small Business Solutions. “Small businesses have told us they want the ability to shop for and purchase both AT&T wireless and wired services to help their businesses innovate and grow.
“Empowering retail sales associates with Small Business Certification will directly benefit our customers by giving them the guidance they need to make an educated decision To that end, we are committed to making the process as streamlined and simple for our customers through having trained staff and innovative resources such as our telepresence kiosks.”
AT&T is trialing kiosks at six company retail stores – three each in the Northern California and Chicago markets.
For a brief video highlighting the kiosks, please click here.
Small businesses looking to find information about other AT&T products and services can visit AT&T Small Business. For free business resources such as webinars, white papers, training, case studies and best practices, they can visit AT&T Small Business InSite.
Additionally, real-time information can be found on the AT&T Small Business Facebook page and Small Business InSite Twitter channel.