Press Release

Dallas, Texas, July 18, 2011 — Even if you’re a tech-savvy consumer, you may run into occasional questions about your communications and entertainment services. And when you do, you want helpful information where you need it, in a way that’s easy to use and navigate — on your smartphone.

AT&T today launched the AT&T U-verse® Service & Support Tool app, which gives AT&T U-verse customers convenient access to self-support information and tools for their U-verse TV, U-verse High Speed Internet, U-verse Voice and email services directly from their smartphone.

The U-verse Service & Support Tool app is one of the first integrated self-support smartphone apps offered by a TV provider — another way AT&T is delivering a better experience to U-verse customers. The app:

  • Provides you with an up-to-date status of your U-verse services with a U-verse Service Check.
  • Delivers notifications on known service issues in your area, and sends you an email or text with updates on service resolution.
  • Offers more than 30 step-by-step guides to address common questions, including images and tips.
  • Lets you restart your U-verse TV receiver and residential gateway directly from your smartphone, even if you’re away from home.
  • And gives you the ability to chat online directly with an agent.

“You can see it when using our interactive apps, managing your DVR remotely, or watching recorded TV shows on any TV in the home – AT&T U-verse is about making the entire experience simple and convenient, and that includes the customer service experience,” said Jeff Weber, vice president of video services for AT&T Mobility and Consumer Markets. “With self-support apps on TV, online, and now on smartphones, we’re a leader in delivering support tools and information in an innovative and seamless way for our subscribers.”

The U-verse Service & Support Tool app is available to U-verse customers at no extra charge. For smartphone availability and instructions on how to download the app, click here.

The U-verse Service & Support Tool app is just the latest example of how AT&T continues to give customers more convenient ways to manage their AT&T services – in the way our customers want to interact with us. Last month, AT&T launched the Troubleshoot & Resolve app, which gives customers access to self-support info and tools for their U-verse services directly from their TV screen. And with the U-verse TV Account Manager app, launched in August 2010, U-verse customers can quickly and easily make U-verse TV package upgrades, compare TV packages, view channel lineups, view their account summary, view product overviews and ordering information on U-verse High Speed Internet and U-verse Voice, and more with a click of their remote. U-verse TV customers can set parental controls to manage what their family orders through the Account Manager app.

AT&T U-verse TV is the only 100 percent Internet Protocol-based television (IPTV) service offered by a national service provider, making AT&T U-verse one of the most dynamic and feature-rich services available today. Now AT&T U-verse TV ranks “Highest in Customer Satisfaction in the North Central, South and West Regions,” according to the J.D. Power and Associates 2010 Residential Television Service Provider Satisfaction StudiesSM. For additional information on AT&T U-verse — or to find out if it’s available in your area — visit AT&T U-verse.

Press Release

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